The Stretch Specialist is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.
This policy outlines how we collect, use, store, and protect your personal information.
1. Collection of Personal Information
We may collect personal information including, but not limited to:
- Your name
- Contact details (phone number, email address)
- Appointment and booking information
- Health and movement-related information relevant to your sessions
- Payment and transaction details
This information is collected when you:
- Book an appointment
- Complete intake or booking forms
- Communicate with us via phone, email, or in person
- Use our website or booking system
2. Use of Personal Information
Your personal information is used solely for purposes related to the services we provide, including:
- Managing bookings and appointments
- Delivering services safely and appropriately
- Communicating with you about your sessions
- Processing payments
- Improving our services and client experience
- Meeting legal and professional obligations
We do not use your information for unrelated purposes.
3. Photos and Video Recording
From time to time, photos or video recordings may be taken within the clinic for purposes such as:
- Education
- Demonstration of movement
- Marketing and promotional content (including social media and website use)
Important conditions:
- No photos or videos will be taken without your consent.
- Consent may be given verbally or in writing at the time of recording.
- You may decline or withdraw consent at any time without affecting your care or services.
- Images or videos will never be used to disclose sensitive personal or health information.
Where content is used publicly (e.g. social media), it will be done respectfully and professionally.
4. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Information is stored securely using:
- Password-protected systems
- Secure booking and payment platforms
- Restricted access where appropriate
Only authorised personnel have access to your information.
5. Disclosure of Personal Information
Your personal information will not be shared with third parties except:
- Where required by law
- With your consent
- Where necessary to provide services (e.g. secure payment providers)
We do not sell, trade, or rent personal information to third parties.
6. Access and Correction
You may request access to the personal information we hold about you, or request corrections if information is inaccurate or outdated.
Requests can be made by contacting us directly.
7. Health Information
Any health or movement-related information you provide is treated as sensitive and confidential. It is used only to:
- Guide your sessions safely
- Inform programming and treatment decisions
8. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. The most current version will always be available upon request or through our booking platform.
9. Contact
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:
The Stretch Specialist
📧 Email: jamie@stretchspecialist.com.au
📞 Phone:0412 638 223
